Privacy Policy

Last updated: September 18, 2026

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Agent Dynamics, Inc. ("Agent Dynamics," "we," "our") provides AI-powered sales automation and dealership voice agent services at https://www.agentdynamics.ai and related applications.

This Privacy Policy explains how we collect, use, and share information from:

• Authenticated dealership users: salespeople, managers, BDC staff, and owners who log in to the Agent Dynamics platform; and
• Unauthenticated visitors: anyone who browses our site or interacts with our voice/chat demos without creating an account.
• Dealership customers: people whose contact details a dealership provides to us, or who call a dealership phone line we answer, so that we can contact them by phone, text message, or email on the dealership's behalf. We process this information as a service provider to the dealership under our agreement with it.

By accessing the platform or our demos, you acknowledge this Policy.

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1. Information We Collect

We collect information about you when you use our services. This includes:

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Account Identifiers:

name, business email, phone number, profile picture, username & hashed password, authentication tokens (if used)

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Business Details:

dealership name, address, hours, and CRM/DMS configuration data

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Dealership Customer Data:

name, phone number, email address, vehicle of interest, trade-in and appointment details, lead source, CRM notes, and the content of calls, text messages, and emails exchanged with the dealership's AI assistant, including call recordings and transcripts

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Usage & Interaction Data:

call audio, call transcripts, in-app activity logs, support requests, and session data

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Demo Inputs:

name, email (if entered), voice recording, text you type or speak during demos

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Device / Technical Data:

IP address, browser type, pages visited, cookies, analytics IDs

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2. How We Use Information

We use the information above to:

• Provide & Improve Services: authenticate users, route calls, generate transcripts, schedule appointments, and refine product features (we do not use dealership or dealership customer data to train AI models, and our AI providers do not train on data we send them)
• Analytics: track feature usage, troubleshoot issues, and improve experience using tools such as PostHog and Sentry
• Security: detect fraud, secure accounts, and prevent abuse
• Marketing: send product updates or promotions (unsubscribe anytime)
• Legal Compliance: fulfill legal obligations and enforce our Terms

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3. Cookies & Similar Technologies

We use cookies, pixels, and local storage to:

• Keep you signed in
• Remember preferences
• Measure site traffic and marketing campaign effectiveness

You can block cookies in your browser, but some features may not work properly.

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4. How We Share Information

We never sell personal information. We may share data with:

• Service Providers: cloud hosting and storage (Vercel, Supabase, Amazon Web Services), voice AI and telephony (VAPI, Twilio, Deepgram), AI language models (OpenAI, Anthropic), email delivery (Resend), and monitoring and analytics (Sentry, PostHog). All are located in the United States and are bound by contract to use the data only to provide their service to us
• Dealer-Integrated Vendors: CRM or DMS systems connected at your request
• Professional Advisers: auditors, accountants, lawyers
• Legal Requests: as required by law, court order, or to protect rights
• Corporate Transactions: mergers, acquisitions, financing, or sale of business assets
• Aggregated / De-Identified Data: shared for analytics or research, without identifying individuals

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5. Data Retention

• Dealership Data (including customer data, call recordings, and transcripts): kept for the term of the dealership's agreement; deleted from production systems within 90 days after termination on request, and in all cases within 12 months. Encrypted backups expire on their normal cycle.
• Opt-Out Records: do-not-call and do-not-text requests are retained as required by law so they keep being honored.
• Logs & Analytics: retained up to 3 months, then anonymized or deleted

6. Your Rights

• Update or delete your account: contact support@agentdynamics.ai
• Opt-out of marketing: click "unsubscribe" in any marketing email
• Request deletion of call recordings or demo data: email support@agentdynamics.ai with identifying details
• California residents: you have rights under the CCPA/CPRA to know, delete, and correct personal information and to opt out of its sale or sharing. We do not sell or share personal information for cross-context behavioral advertising. Email support@agentdynamics.ai to exercise these rights.
• Dealership customers: to stop messages, reply STOP to any text or tell the assistant on a call; to
  access, correct, or delete your information, contact the dealership that holds your record or email  support@agentdynamics.ai and we will coordinate with the dealership.

7. Security

We implement industry-standard security measures (encryption, least-privilege access, monitoring). No system is 100% secure, but we work to protect your data from unauthorized access. Calls handled by our AI assistant may be recorded and transcribed; where required by law, callers are notified.

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8. International Users

Our systems are located in the United States and intended for U.S.-based dealerships.

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9. Children

Agent Dynamics is not intended for individuals under 13. We do not knowingly collect personal data from children.

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10. Changes to This Policy

We may update this policy and will post changes with a revised "Last updated" date.

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11. Contact Us

Agent Dynamics, Inc.
855 El Camino Real, 13A-301
Palo Alto, California 94301, US
Email: support@agentdynamics.ai