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Agent Dynamics

Privacy Policy

How we collect, use, and protect your information

Last updated: June 15, 2025

Agent Dynamics, Inc. ("Agent Dynamics," "we," "our") provides AI-powered sales automation and dealership voice agent services at https://www.agentdynamics.ai and related applications.

This Privacy Policy explains how we collect, use, and share information from:

  • Authenticated dealership users: salespeople, managers, BDC staff, and owners who log in to the Agent Dynamics platform; and
  • Unauthenticated visitors: anyone who browses our site or interacts with our voice/chat demos without creating an account.

By accessing the platform or our demos, you acknowledge this Policy.

1. Information We Collect

We collect information about you when you use our services. This includes:

Account Identifiers:

name, business email, phone number, profile picture, username & hashed password, authentication tokens (if used)

Business Details:

dealership name, address, hours, and CRM/DMS configuration data

Usage & Interaction Data:

call audio, call transcripts, in-app activity logs, support requests, and session data

Demo Inputs:

name, email (if entered), voice recording, text you type or speak during demos

Device / Technical Data:

IP address, browser type, pages visited, cookies, analytics IDs

2. How We Use Information

We use the information above to:

  • Provide & Improve Services: authenticate users, route calls, generate transcripts, schedule appointments, and refine product features (we do not train public AI models on dealership data without explicit written consent)
  • Analytics: track feature usage, troubleshoot issues, and improve experience using tools like Google Analytics and Mixpanel
  • Security: detect fraud, secure accounts, and prevent abuse
  • Marketing: send product updates or promotions (unsubscribe anytime)
  • Legal Compliance: fulfill legal obligations and enforce our Terms

3. Cookies & Similar Technologies

We use cookies, pixels, and local storage to:

  • Keep you signed in
  • Remember preferences
  • Measure site traffic and marketing campaign effectiveness
  • Show relevant ads on other sites

You can block cookies in your browser, but some features may not work properly.

4. How We Share Information

We never sell personal information. We may share data with:

  • Service Providers: hosting, email, analytics, and telephony vendors
  • Dealer-Integrated Vendors: CRM or DMS systems connected at your request
  • Professional Advisers: auditors, accountants, lawyers
  • Legal Requests: as required by law, court order, or to protect rights
  • Corporate Transactions: mergers, acquisitions, financing, or sale of business assets
  • Aggregated / De-Identified Data: shared for analytics or research, without identifying individuals

5. Data Retention

  • Account Data: kept while account is active + 12 months, then deleted or archived
  • Call Audio & Transcripts: stored until deletion is requested, or as required by law
  • Logs & Analytics: retained up to 3 months, then anonymized or deleted

6. Your Rights

  • Update or delete your account: contact support@agentdynamics.ai
  • Opt-out of marketing: click "unsubscribe" in any marketing email
  • Request deletion of call recordings or demo data: email support@agentdynamics.ai with identifying details
  • California residents: you may have additional rights under CCPA; email us for details

7. Security

We implement industry-standard security measures (encryption, least-privilege access, monitoring). No system is 100% secure, but we work to protect your data from unauthorized access.

8. International Users

Our systems are located in the United States and intended for U.S.-based dealerships.

9. Children

Agent Dynamics is not intended for individuals under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy and will post changes with a revised "Last updated" date.

11. Contact Us

Agent Dynamics, Inc.
3101 Park Blvd
Palo Alto, CA 94306
Email: support@agentdynamics.ai